Night Auditor wanted

Description

"Unlock Your Potential: Join the Team that Makes Memories Happen at The Westbridge Hotel Stratford London" About Us: The Westbridge Hotel Stratford London is a modern and stylish hotel located in the heart of Stratford, offering easy access to London's vibrant attractions and business districts. We're passionate about delivering exceptional hospitality and creating memorable experiences for our guests. Join our dynamic team and be part of our journey to excellence! Job Discription: As Night Auditor, you will act as the primary Front Office and guest contact overnight, combining reception responsibilities with the accurate completion of end‑of‑day financial and audit procedures while supporting the smooth operation of the hotel alongside the Night Manager. Managing late arrivals and departures, overnight guest requests and communications, you will maintain a calm, professional and reassuring presence at the Front Desk at all times, ensuring all overnight operational and accounting activities are completed accurately and in line with The Westbridge standards. This role is ideal for a detail‑driven and service‑focused professional who thrives in an independent luxury hospitality environment and is passionate about delivering exceptional guest experiences. Key Responsibilities: Welcome and acknowledge guests warmly and professionally during overnight hours, ensuring a seamless arrival and departure experienceProcess late check‑ins and early departures accurately, verifying reservations, payment methods and room allocations Respond promptly to overnight guest requests, enquiries and concerns with professionalism and care Operate the overnight telephone switchboard, handling calls, messages and wake‑up requests in line with The Westbridge standards Run the nightly audit process, ensuring all transactions and postings are balanced and reconciled accurately Complete End of Day procedures, including posting charges, rolling the business date and preparing audit documentation Prepare overnight reports, including contingency guest lists, room rate variance reports and handover documentation Monitor the overnight environment and report incidents, safety concerns or suspicious activity to the Night Manager Work collaboratively with Front Office and operational teams to ensure a smooth handover to the morning shift Uphold all company policies, brand standards, quality assurance expectations and luxury service standards at all times. Benefits:   Competitive salary(GBP 2220-2350) and benefits package Opportunities for career growth and development Comprehensive training and support Collaborative and dynamic work environment Free meals and accommodation options available How to Apply: If you're passionate about delivering exceptional hospitality and want to join a dynamic team, please submit your application, including your resume and a cover letter as an open application to be considered for current openings, to info@thewestsbridge.com. We look forward to welcoming you to our team! Best regards, Alla David Hotel General Manager The Westbridge Hotel Stratford London, United Kingdom